Thursday, 13th May 2021

Man on hold for 20 minutes locked into high-stakes game of chicken

A MAN who has been on hold for 20 minutes knows he has no choice now but to see the call through to the bitter end.

Stephen Malley of Kidsgrove recognises that he should have quit his call to the local council five minutes in, when he still had his pride left, but the window has now well and truly closed and he cannot back down.

He said: “Oh yeah, they’d love me to hang up now. They’d just love it. Well guess again.

“If I was going to give up I should’ve done so when Greensleeves started for the fifth time or maybe when it stopped and I got a ring tone only to go back on hold again.

“But I’m in this for the long haul now, even if it means making significant and damaging changes to my lifestyle to accommodate having my phone to my ear.

“They’re counting on me giving up. That’s what they’re waiting for, me to crack. They know nobody makes it past half-an-hour. But they won’t break me.”

Customer service agent Susan Traherne said: “I’ll just tell him the answer’s on our website and hang up. You can’t work in this job without becoming a sadist.”